Shipping policy

 

Shipping Policy

Thank you for shopping with Uncorked and Co. We hand-pour each candle with care and strive to deliver your order as quickly and safely as possible. Please review our shipping policy below.

Processing Times

All of our candles are made in small batches. Please allow:

1–3 business days for order processing and packing

Orders placed on weekends or holidays will begin processing the next business day

During high-volume periods (holiday season, special promotions, or new product launches), processing times may increase by 1–3 business days.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Typical delivery estimates:

  • Standard Shipping (U.S.): 3–7 business days

  • Expedited Shipping (U.S.): 2–3 business days

  • Local Delivery / Pickup: Email Info@uncorkedandco.com

Delivery estimates do not include processing times.

 

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take up to 24 hours to appear.

Warm Weather Shipping Notice (Candles)

Candles may soften or melt if exposed to extreme heat during transit.

To help prevent this:

  • We may ship certain orders Monday–Wednesday only

  • Heat-sensitive packaging may be used during warmer months

If your candle arrives damaged or melted, please contact us within 48 hours of delivery.

 

Shipping Delays

We are not responsible for delays caused by:

  • Incorrect or incomplete addresses

  • Carrier delays

  • Customs processing (for international orders)

  • Weather, natural events, or peak season volume

Once an order has shipped, we cannot reroute packages.

 

Lost or Stolen Packages

If tracking shows your package as delivered but you cannot locate it:

  1. Check with neighbors or household members

  2. Confirm the shipping address on your order

  3. Contact the carrier directly

If you still cannot locate the package, email us at [your support email] and we will assist you in filing a claim. Replacement decisions are made on a case-by-case basis.

 

Incorrect Address

If you entered the wrong shipping address, please contact us immediately at info@uncorkedandco.com

We can update the address only if the order has not yet shipped.

We are not responsible for packages shipped to an incorrect address provided at checkout.

Contact Us

If you have any questions about shipping or need help with your order, reach out to us:

📧 info@uncorkedandco.com